Customer Service
Placing an order
Accessing your account through our new site
As you may have noticed, our website has a new accessible design that we hope will provide you with a satisfying shopping experience. Unfortunately, a downside of this upgrade is the fact that some of our pre-existing accounts may have been deactivated. Please take a moment to register through our new website. The process should only take several minutes and if you find that you have any problems just feel free to contact us and we will resolve the problem for you.
Wholesale customers must take one additional step in order to create an account after you have created an account online here: Create wholese account. We do require that some additional paperwork is completed and submitted. Our form is not extensive but you can contact us if you have any questions. Do not forget to include references if you are requesting terms. Once you have provided the information and signed the form please return it to us via email customerservice@homesourceinternational.com , or fax 404.420.2586. Please allow up to 2 business to process your wholesale account request.
Click here to download the form
Requesting a cancellation
A request to cancel an order must be placed through an actual Customer Service Representative. Once you place an order the check-out process has been activated and the only way it can be stopped is through us. An order cannot be cancelled once it has been physically shipped.
Sales tax
We are required by law to charge sales tax for orders that contain ship-to addresses within the state of Georgia. You must have a sales tax exemption form on file with us to receive tax exempt status.
Security
We care about the integrity of our site as well as the protection of our customers. Our website is encrypted securely through Secure Socket Layer (SSL), which means that none of your personal and financial information can be intercepted or seen by a third party.
Returns
Our desire is that our customers are 100% satisfied with every aspect of their transaction. However if you are not completely satisfied with your purchase, you may return the item to us within 30 days. Items returned in that time-frame will be refunded for the full purchase price. The shipping cost, handling or other charges will not be refunded. A shipping cost will only be refunded if the product is defective due to a manufacturer’s error, or if there is a shipping error that we caused. All items returned to us within the allowed 30 days must be in their original packaging and in original condition. We will not accept laundered items. Monogrammed items are not allowed unless they are incorrect due to a defect or error on the manufacturer’s part.
Sales are considered final 30 days after receipt of shipment. Your refund will be provided within 30 days after having received returned items.
Any returns that we receive outside the realm of these stipulations will be returned to you and we will not provide a credit.
Return Instructions
We require that all returns be requested and placed directly with Customer Service.
Customer service will provide a Return Authorization number which must be clearly marked on included paperwork and on the box that the item is shipped in. We will not be able to accept a return that does not include our RA #.
Credit
Your credit will be processed within 30 days after we receive your return.
Shipping
Options
Our preferred method of shipping is UPS Ground. Most customers within the U.S. receive their orders within 8 to 12 days. If you need your items sooner than Ground can provide we will be happy to process your order via 2nd Day, 3rd Day or Next Day shipping. We do not provide an option for Saturday or Sunday delivery.
Furniture items are made to order. Please allow 4-5 weeks for delivery. For lighting products please allow 2 weeks. Some furniture items will not ship out parcel. Someone from customer service will call to arrange delivery.
Unfortunately delivery to a P.O. box is not an option. You must have an actual residential address to receive your purchase.
Outside the United States
If you are unable to place on order online please contact customer service at 404.682.9820 or customerservice@homesourceinternational.com to arrange other shipment methods.
Tracking your order
Once your order leaves our facility we will provide a tracking number to your email address. You can visit ups.com to enter the tracking number and view the status of your order. Please be aware that it sometimes takes UPS several hours to generate the tracking information to their site.
The status of your order
You may login in to your account to view both past and current orders. “Recent Orders” will appear on your Account Dashboard and should display any pending orders. You can expand your options in order to view completed transactions by clicking “View All”.
Your shipping costs
The amount charged for shipping can be viewed within “Order Information” once you’ve logged in to your account. It will be labeled “Shipping and Handling”.
How to contact us
Please feel free to share your suggestions and comments with us. We are always interested in making your shopping experience more pleasant. You can reach us at 404.682.9820.